Contact Support
- Home
- Logging In
- Common Issues
- Navigating Platform
- Using Mobile App
- Completing Your Platform
- Supported Devices and Browsers
McKinsey Academy Support
- Logging In
- Common Issues
- Navigating the Platform
- Using the Mobile App
- Completing your Program
- Supported Devices and Browsers
- English v
- Arabic
- Chinese (Simplified)
- Dutch
- English
- French
- German
- Japanese
- Korean
- Polish
- Portuguese (Brazil)
- Russian
- Spanish (Latin America)
- Thai
- Vietnamese
- Welcome
- Our vision
- Insights
- Our team
- Downloads
- Home
- Logging In
- Common Issues
- Navigating Platform
- Using Mobile App
- Completing Your Platform
- Supported Devices and Browsers
Common Issues
Learn how to troubleshoot common issues.
I am getting a 403 error OR the images and/or videos in the course are not loading.
These error messages might be related to network/connectivity or browser issues. Try the following:
- Clear your browser cache (click here for instructions on clearing your cache on Chrome).
- Try disconnecting from VPN or accessing the platform from another network.
- Enable cookies by selecting ‘Allow all cookies’ in your Privacy and Security settings in Chrome.
- Ensure you are not using an old bookmarked link.
Helpful:
My course won't load. I see "Sorry there was a problem loading this content" message and a spinning wheel.
Try reloading the page once or twice. If reloading the page does not work, close the specific page (top right '✖') and then select 'Launch', or try navigating back to the Learning Plan and open the program again.
Helpful:
If your question wasn't answered in any of these FAQs, please reach out to our support team
If you see an error (such as 404) or the platform stops working; typically the best thing to do is to close the app and log back in. This will resolve the majority of problems.
If restarting the browser does not work; uninstall and reinstall the app.
Helpful: 👍👎
