McKinsey Academy Support

Common Issues

Learn how to troubleshoot common issues.

I am getting a 403 error OR the images and/or videos in the course are not loading.

These error messages might be related to network/connectivity or browser issues. Try the following:

  • Clear your browser cache​ (click here​ for instructions on clearing your cache on Chrome).
  • Try disconnecting from VPN​ or accessing the platform from another network.
  • Enable cookies​ by selecting ‘Allow all cookies’ in your Privacy and Security settings in Chrome.
  • Ensure you are notusing an old bookmarked link.


My course won't load. I see "Sorry there was a problem loading this content" message and a spinning wheel.

Try reloading the page once or twice. If reloading the page does not work, close the specific page (top right '✖') and then select 'Launch', or try navigating back to the Learning Plan and open the program again.


If your question wasn't answered in any of these FAQs, please reach out to our support team

If you see an error (such as 404) or the platform stops working; typically the best thing to do is to close the app and log back in. This will resolve the majority of problems.  

If restarting the browser does not work; uninstall and reinstall the app.

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